Learner Resources-SIR20216 Certificate II in Retail Services EAL Units of competency BSBLDR602 Provide

Units of competency BSBLDR602 Provide leadership across the organisation BSBESB401 Research and develop business plans BSBAUD514 Interpret compliance requirements BSBMKG434 Promote products and services CUAIND311 Work effectively in the creative arts industry SITXHRM005 Manage volunteers BSBPUB503 Manage fundraising and sponsorship activities BSBFIN501 Manage budgets and financial plans BSBCMM411 Make presentations BSBHRM525 Manage recruitment and onboarding * We can develop additional elective units that are not listed on request (Please contact us for further information)

fillers and bleach * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSPIM313 Work within the personal injury management sector FNSPIM419 Maintain relationships with personal injury clients Elective units FNSISV408 Manage handling and settlement of routine insurance claims for retail clients FNSPIM415 Manage personal injury case loads FNSPIM434 Manage personal injury claims FNSPIM505 Use medical knowledge in the management of personal injury claims BSBINS401 Analyse and present research information BSBLDR301 Support effective workplace relationships BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS304 Deliver and monitor a service to customers BSBPMG430 Undertake project work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM30007A Select common engineering materials MEM30012A Apply mathematical techniques in a manufacturing

quotes and tenders AHCLSC504 Survey and establish site levels AHCLSC505 Manage landscape projects Electives AHCWHS503 Manage workplace health and safety processes AHCWRK513 Write and present reports BSBHRM525 Manage recruitment and onboarding BSBTEC401 Design and produce complex text documents CPCCBC4008 Supervise site communication and administration processes for building and construction projects CPCCBC4009 Apply legal requirements to building and construction projects * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIR20216 Certificate II in Retail Services EAL Units of competency BSBLDR602 ProvideOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all