Learner Resources-SIT40316 Certificate IV in Holiday Parks and Resorts AHC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency SIRXECM003 Design an ecommerce site SIRXMKT007 Develop a digital marketing plan SIRXMKT006 Develop a social media strategy SIRXCEG007 Develop online customer service standards SIRXSTR001 Develop an ecommerce strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and maintain finger jointing machines FWPCOT3276 Sharpen cutters using a straight knife grinder FWPCOT3277 Sharpen cutters in head using a profile knife grinder FWPCOT3278 Sharpen cutters in head using a straight knife grinder FWPCOT3281 Manufacture profile cutters FWPCOT3283 Sharpen and position blades or knives in chipper

Core units BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others BSBWOR204 Use business technology FNSINC301 Work effectively in the financial services industry Elective Units FNSACC311 Process financial transactions and extract interim reports FNSACC313 Perform financial calculations FNSACM302 Prepare

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFFM2001 Use furniture making sector hand and power tools MSFGN2001 Make measurements and calculations Elective units CPCCWHS1001 Work safely in the construction industry MEM16008A Interact with computing technology MSAPMSUP201A Receive or despatch goods MSMSUP240 Undertake minor maintenance MSMSUP273 Handle goods MSFKB2002 Provide assistance in cabinet installation MSS402001 Apply competitive manufacturing practices MSS402002 Sustain process improvements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIT40316 Certificate IV in Holiday Parks and Resorts AHC aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all