Training and Assessment Strategy-FNS51015 Diploma of Financial Markets MSF aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units CPCCCM1011 Undertake basic estimation and costing CPCCCM2004 Handle construction materials CPCCCM2005 Use construction tools and equipment CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCVE1011 Undertake a basic construction project CPCCWHS1001 Prepare to work safely in the construction industry CPCCWHS2001 Apply WHS requirements

Core units AURAAA001 Work in an automotive administration role AURAFA003 Communicate effectively in an automotive workplace AURAFA005 Write routine texts in an automotive workplace AURAKA001 Use information technology systems AURAQA001 Contribute to quality work outcomes in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace Electives AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

MEM18051B Fault find and repair/rectify complex electrical circuits * We can develop additional elective units that are not listed on request (Please contact us for further information)

sterilisation and packaging processes HLTWHS003 Maintain work health and safety HLTWHS005 Conduct manual tasks safely Elective units BSBHRM405 Support the recruitment

Training and Assessment Strategy-FNS51015 Diploma of Financial Markets MSF aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.