Learning and Assessment Kit-CPC32420 Certificate III in Plumbing (General Plumber Roofing and Mechanical) MSL Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Fully mapped to training package requirements

diseases and disorders Group A AHCSOL203 Assist with soil or growing media sampling and testing Group A RIISAM203E Use hand and power tools Group A TLID0020 Shift materials safely using manual handling methods Group A AHCPCM204 Recognise plants Group B RIIWHS202E Enter and work in confined spaces Group B RIIWHS204E Work safely at heights Group B AHCBIO204 Follow site biosecurity procedures Group A * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBTEC402 Design and product complex spreadsheets FNSACC521 Provide financial and business performance information FNSACC522 Prepare tax documentation for individuals FNSACC523 Manage budgets and forecasts FNSACC524 Prepare financial reports for corporate entities FNSACC526 Implement and maintain internal control procedures FNSACC527 Provide management accounting information Elective units BSBLDR413 Lead effective workplace relationships FNSACC601 Prepare and administer tax documentation for legal entities FNSACC607 Evaluate business performance FNSFMK515 Comply with financial services regulation and industry codes of practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAAIR311 Present programs on-air CUAPOS311 Edit video and audio content for social media CUASOU415 Record sound CUAPPM312 Plan and prepare program content * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-CPC32420 Certificate III in Plumbing (General Plumber Roofing and Mechanical) MSL Core units BSBCUE203 Conduct customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to