Learner Resources-ICTSAS438 Implement maintenance procedures SHB Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTCLD501 Develop cloud disaster recovery plans ICTCLD502 Design and implement highly-available cloud infrastructure ICTCLD503 Implement web-scale cloud infrastructure ICTCLD504 Improve cloud-based infrastructure ICTNWK536 Plan

facilitate and review all aspects of case management CHCDIS009 Facilitate ongoing skills development using a person-centred approach CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS006 Facilitate the recovery process with the person

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP200 Achieve work outcomes MSMSUP210 Process and record information MSMWHS200 Work safely Elective units PMAOPS600 Modify plant PMAOPS601 Debottleneck plant MSMOPS601 Design equipment and system modifications MSS405015 Manage relationships with non-customer external organisations MSS405084 Manage people relationships MSS405016 Manage workplace learning MSMWHS503 Maintain WHS management system MSMWHS510 Manage risk PMAOMIR512 Establish incident response preparedness and response systems MSMENV472 Implement and monitor environmentally sustainable work practices MSL954004 Obtain representative samples in accordance with a sampling plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SHBBBOS007 Apply cosmetic tanning products SHBBBOS008 Provide body massages SHBBFAS004 Provide lash and brow services SHBBFAS005 Provide facial treatments and skin care recommendations SHBBHRS010 Provide waxing services SHBBMUP009 Design and apply make-up SHBBNLS007 Provide manicure and pedicare services SHBBNLS011 Use electric file equipment for nail services SHBBRES003 Research and apply beauty industry information SHBBSSC001 Incorporate knowledge of skin structure and functions into beauty therapy SHBBSSC002 Incorporate knowledge of body structures and functions into beauty therapy SHBXCCS006 Promote healthy nutritional options in a beauty therapy context SHBXCCS007 Conduct salon financial transactions SHBXCCS008 Provide salon services to clients SHBXIND003 Comply with organisational requirements within a personal services environment SHBXWHS003 Apply safe hygiene

Learner Resources-ICTSAS438 Implement maintenance procedures SHB Units of competency SITXCCS007 EnhanceOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all